Can I change or cancel my order once it has been placed?

Yes, if you change your mind about an order than email us within 12 hours to have it cancelled and refunded. Unfortunately after 12 hours, the shipment will have already been processed and we will be unable to refund.

How will my order be shipped?

Please review our shipping policies here.

Where are you located?

We are located in Auckland, New Zealand.

How can we contact you?

You can email us here

Do you ship internationally?

Yes! We ship worldwide. However, customs charges may apply in your country which would be charged to you by your postal service upon arrival in your country.

How long will my order take to arrive?

Shipping Times (once order is processed):

USA: 10 - 25 business days

UK: 10 - 25 business days

Australia: 10 - 25 business days

Canada: 10 - 25 business days

Western Europe: 10 - 30 business days

Rest of world: 10 - 40 business days

Defective Product?

If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, Parallax will cover related costs to deliver a replacement.

How can I be featured on your gallery page?

Awesome! You may either e-mail us your photo directly or tag us on social media @parallax.warehouse